Payment, Delivery & Returns

At uSeat®, we want to ensure your van conversion journey is as smooth as possible. Below you will find clear information on how we get our seating systems to you and our policy on returns.

1. Delivery Information

We specialize in the secure transport of large, high-quality automotive seating components. All our products are packed with care to ensure they arrive in perfect condition.

Shipping Areas: We currently deliver to the United Kingdom mainland.

Shipping Methods: We use specialist freight carriers for our flat-packed and pre-built seating systems.

Delivery Costs:* UK Mainland Standard Flat-Pack Delivery: £95.00

European Delivery: European Standard Flat-Pack Delivery: £350.00

Showroom Collection: Free (Available by appointment)

Order Processing Time: Every furniture kit is bespoke and made to order. These orders are typically processed within 30 business days (6 weeks). Our pre-stocked uSeat® Multi is a “ready-to-go” option that can be dispatched in just 7 working days.

Tracking: Once your order is dispatched, you will receive a confirmation email with tracking details (where applicable) and an estimated arrival window.

Please note: It is the customer’s responsibility to provide a full and accurate delivery address. We cannot be held liable for delivery failures due to incorrect information.

2. Cancellations & Amendments

We understand that plans can change.

You may cancel or amend your order by calling us on +44 01752 423642 on the day of purchase.

For bespoke or custom-upholstered items, cancellations may not be possible once production has commenced.

3. Payment, Returns & Refunds

While bespoke items are exempt from standard 14-day ‘change of mind’ returns, your statutory rights are unaffected. If a product is faulty or not as described, we will provide a replacement or repair in accordance with the Consumer Rights Act 2015.

uSeat® is a trading name of COOL-WHIP CAMPERS LTD (Company No: 12455243). All payments are securely processed by COOL-WHIP CAMPERS LTD.

Change of Mind (Right to Cancel)

Every furniture kit is bespoke and made to order. As a result, we cannot offer refunds or returns once an order has been placed. Therefore, we ask you to check the order thoroughly before making payment. Colours can appear slightly different in real time than online. It is the responsibility of the customer to request samples from our suppliers Morland before purchasing.

Faulty or Damaged Items

Upon delivery you will be required to examine the goods and check the condition of the packaging for any damage caused in transit, you will sign to confirm you have received the goods in a clear from visible damage condition.

If you refuse to sign the delivery document, you will fall under refusal to accept delivery. If the packaging is considerably damaged, you must record this on the delivery document and take pictures where possible prior to opening.

Any damaged goods may require inspection at a later date. If we do not have the chance to access damaged goods, it could affect any claim for replacement.

Failure to do this voids insurance claims against the carriers and we will not be held responsible for damage to goods whilst in transit.

Any further damage found, not caused in transit, must be reported to our customer service team within 5 working days of delivery.

If we can confirm responsibility of the damage, we will rectify and problems free of charge as soon as possible. However, once the goods have been delivered and signed, you become the owner of those goods and from that point they will be at your risk, therefore you will be liable for any subsequent damage.

We have the right not replace anything we cannot accept fault for, therefore if you, the customer, damage any goods, replacements could be chargeable.

Faulty or Incomplete Items:

In the event that a specific component of your seating system is found to be faulty or is missing upon delivery, we will provide a replacement part free of charge. Since our products are modular, we aim to rectify issues by sending the individual faulty component rather than exchanging the entire seating unit. Please contact support@useat.co.uk with photos of the specific part to arrange a swift replacement.

4. Contact Our Support Team

If you have any questions regarding your delivery, please contact us:

Phone: +44 01752 423642

Email: support@useat.co.uk.

Registered Address: